Tickets are non-refundable for change of mind, including if you can't attend or don't arrive. If an event is cancelled or unpublished, you will receive a full refund to your original payment method. Unpublishing an event with paid tickets counts as a cancellation. If an event has a major change (a new date, a venue in a different suburb, or a different format), you can keep your ticket, swap to another event from the same organiser, or request a refund. Please contact us as soon as reasonably practicable after being notified, preferably within 7 days, so we can help before the event. This does not limit any refund or other remedy under the Australian Consumer Law. If the event is less than 7 days away, contact us before it starts. Major-change swaps are not subject to the 48-hour limit. Some changes may be minor, such as a small adjustment to the start time or a comparable nearby venue. We assess each change against what was advertised. These examples do not exclude any remedy under the Australian Consumer Law. We or the venue may refuse entry, or ask a person to leave, where reasonably necessary for safety, to comply with the law or because of serious misconduct. Any refund request is assessed on the circumstances and applicable law. For change-of-mind transfers and swaps only, up to 48 hours before the event you may transfer your ticket to a friend who has or creates an eligible IRLSC account, or swap to an available event from the same organiser at the same or lower price. No refund is given for a lower-priced swap. We will verify the booking and assess the request under this policy and the law. Where a refund is due, we will refund your original payment method. Nothing in this policy limits your rights under the Australian Consumer Law.
For a major-change refund or swap, email hello@inreallifesocialconnect.com with the event name and booking details. Please contact us as soon as reasonably practicable after being notified, preferably within 7 days, so we can help before the event. This does not limit any refund or other remedy under the Australian Consumer Law. If the event is less than 7 days away, contact us before it starts. We will verify the booking and assess the request under this policy and the law. Where a refund is due, we will refund your original payment method.
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